Our Mission is to deliver fast, reliable, and cost effective IT solutions that contribute to our customers’ success, and to the benefit of our business partnerships.
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Back Office Services |
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SUPPORT |
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Package |
Gold |
Silver |
Bronze |
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Recurring Charge |
Recurring Charge |
Recurring Charge |
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Monthly Fee |
Please Call |
Please Call |
Please Call |
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Full Redundancy |
Included |
Included |
Included |
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Central Dispatch Hours |
7AM to 7PM EDT |
7AM to 7PM EDT |
7AM to 7PM EDT |
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Pager 24 x 7 |
Included |
Excluded |
Excluded |
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INSTALLATION |
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Hourly Fee |
Please Call |
Please Call |
Please Call |
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Service Agreement Services |
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SUPPORT |
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Package |
Gold |
Silver |
Bronze |
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Monthly Fee |
Please Call |
Please Call |
Please Call |
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* Unified Threat Management System including antivirus, anti-SPAM and anti-spyware protection |
Included |
Included |
Included |
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Number of Hours Trouble Call Support
(at no charge) |
8 |
5 |
3 |
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Central Dispatch Hours |
7AM to 7PM EDT |
7AM to 7PM EDT |
7AM to 7PM EDT |
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Pager 24 x 7 |
Included |
Excluded |
Excluded |
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INSTALLATION |
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Hourly Fee |
Please Call |
Please Call |
Please Call |
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Minimum Lead Time |
5 Business Days |
5 Business Days |
5 Business Days |
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Central Dispatch Hours |
7AM to 7PM EDT |
7AM to 7PM EDT |
7AM to 7PM EDT |
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* Unified Threat Management System powered by Freedom9 freeGuard 100 |
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Time And Material Services |
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SUPPORT |
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Package |
Gold |
Silver |
Bronze |
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Hourly Fee |
Please Call |
Please Call |
Please Call |
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Service Level Agreement (SLA) |
2 Hours Guaranteed
(Trouble Calls Only) |
Best Effort |
Next Day Service |
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Central Dispatch Hours |
7AM to 7PM EDT |
7AM to 7PM EDT |
7AM to 7PM EDT |
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Pager 24 x 7 |
Excluded |
Excluded |
Excluded |
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INSTALLATION |
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Hourly Fee |
Please Call |
Please Call |
Please Call |
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Minimum Lead Time |
5 Business Days |
5 Business Days |
5 Business Days |
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Central Dispatch Hours |
7AM to 7PM EDT |
7AM to 7PM EDT |
7AM to 7PM EDT |