Our Mission is to deliver fast, reliable, and cost effective IT solutions that contribute to our customers’ success, and to the benefit of our business partnerships.
It is mission critical today…survival essential tomorrow
You want to do more than merely maintain your business. You want to make substantial progress towards specific goals. To you, business success is measurable, and directly connected to your Information Technology (IT), the central nervous system of your organization. What was once “mission critical” to an individual opportunity is now becoming “survival essential” to your entire operation. As customers and end-users become more demanding, you need to ensure that downtime is minimized, if not eliminated. To do so, requires ongoing assessment management, and immediate-response reflexes.
You need complete and accurate solutions
The challenge is not simple: to ensure peak performance, you must stay at the forefront of constantly evolving business standards, with greater understanding, greater speed, and greater effectiveness. And although such requirements may be complex, the choice can still be made simple…you can let B-Line manage it for you.
Through B-Line’s flexible and completely dependable system management services, you can respond better to changing situations, with enhanced and innovative IT solutions for today and tomorrow. Let your B-Line’s services help you stay on top of your market activity, and ahead of your competition. We will do more than support your business, we will strengthen it.
- B-Line is Your Competitive Advantage
- Technical expertise
- Flexible, client focused solutions
- National support network
- 24/7 bilingual service availability
- 1 hour response availability
We carefully consider your every option.
First, we make sure we understand you and your business. Then we find answers which satisfy your criteria as well as our own strict standards. Finally, we determine the best solutions for you and assign a skilled team to fulfill your goals and respond to your needs, 24 hours a day, 7 days a week.
We are dedicated to your improvement.
Our solutions will be unique for you. Whether it’s gathering and interpreting information through Business Intelligence, or achieving optimum synergy through Customer Relations Management, B-Line’s applied solutions will contribute to significant results. It is our responsibility to accomplish measurable and meaningful results in your day-to-day operations, and your year-end evaluations.
Our capability to deliver: IT solutions at your service
Downtime is not an option for your business…you need established solutions developed and installed by IT experts you can trust, who will set up carefully, and have you running without delay. Working to your pre-authorized plan, B-Line will be at your side with specialized knowledge and service to protect, secure, monitor, and evaluate your every IT activity or transaction (regardless of size) throughout any and all of your operations. You can feel confident your business will run more smoothly around the clock – the way you intend it to run – with support from our full selection of remote and on-site services for PC and network hardware, as well as industry-leading software.
We get it right the first time
- Technical Services
- Hardware and software installation
- Moves, additions and system changes
- Immediate remote and on-site response
- Project Management
- Upgrades and roll-outs
- Break/fix troubleshooting and spot check repairs
- Logistics Management
- Inventory routing and storage control
- Staging and imaging
- Set-up and pre-test
Systems built for change and growth
Your network and system integration opportunities are constantly changing and growing . Our dedicated team of specialists will work with your managers under your supervision , to deliver a custom network solution that is fully integrated, and has the flexibility to grow. From firewall installation and post-installation maintenance, to customized hardware and software configurations, we provide you with an unlimited range of unique LAN and WAN solutions, installed by professionals certified in a wide array of system integration options, including Cisco Systems, Linux, Unix, A+, and all Microsoft OS Platforms and Applications.
Better services from us means better operations for you and that’s why B-Line is the preferred choice of so many leading financial institutions. We have a fail-safe network of service capabilities across the country to meet the demands of the day and address the aspirations of the future. We are constantly upgrading our leading-edge services to embrace faster, more efficient and more flexible solutions. As a leader in the IT industry, we will help you adapt to emerging challenges, while remaining true to your long term objectives.
Flexible Networking and Integration
- Networking Systems
- Consultation
- Design Implementation
- Scheduled maintenance regimen
- Mobile and remote support
- Data-tight security
- Systems Integration
- Software and hardware
- LAN/WAN Solutions
- Microsoft and Linux platforms
- Internet and intranet development
- e-commerce opportunities
A steadfast commitment across the country
No matter where you are, or where your customer is, now you can be in the same place at the same time – and on the same page. With B-Line managing your network, all points of connectivity are monitored as part of a single interactive environment, with additional support available from our 24 hour help desk service. We are committed to the defense of your business on the front lines, because we know it is critical in managing your IT securely and intelligently. We believe it’s always best to determine and control your own future, through well managed data among internal operations, and through closely monitored communications and transactions with your external suppliers, customers, and end-users.
We make sure IT works for you
It’s our responsibility to provide you with a help system that ensures you can fulfill your objectives on a daily basis. When you call our bilingual help desk, we’re there for you, dedicated to achieving your specific goals with our advanced knowledge-based system and central dispatch network. Everything we do for you is designed for you, so our response team always arrives with solutions that work for you. We’ll even share our unique and well-defined emergency escalation process with you. In the case of a critical situation, you will understand beforehand exactly what must be done to arrive at a satisfactory resolution. It’s all part of our 24 hour status check for quality assurance, designed to give you 24 hour “satisfaction protection”, and 24 hour peace of mind.
Ever present and ever accessible
Currently, B-Line has a critical presence in more than 70 cities in Canada, and special dispatch teams in all major urban centers, with blanket coverage for Victoria, Vancouver, Calgary, Edmonton, Regina, Saskatoon, Winnipeg, London, Toronto, Ottawa, Montreal, Quebec City and Halifax. In addition, our service infrastructure gives us extended coverage in remote areas, including northern territories.
We’re always on the job
- 24/7 bilingual central dispatch services
- Historical tracking procedures
- Telephone and online support
- 70 locations across Canada
Uniquely flexible, fast and accurate
We offer a broad variety of flexible services and thoroughly knowledgeable teams of experts and the majority of our clients allow us to manage their entire IT operations as their single source solutions provider. We know the importance of maintaining an effective management structure that allows for flexibility to suit effective decision making, especially during unique time-sensitive circumstances, when it is imperative to be both fast and accurate.
We always consider your Total Cost of Ownership (TCO) in your IT operations, so we can assure you our work is cost efficient, cost effective, and extremely cost competitive. That is why we have a flat organization – you won’t ever pay for wasted time waiting for a recommendation to be approved through a convoluted hierarchy. Our technicians are highly trained and motivated to provide effective solutions on the spot. Our Senior Engineers have a minimum of 5 years’ applied experience in the IT industry, and are continuously trained to handle new situations which could occur in the future. You’ll never have to sacrifice quality or compromise service to control your costs.
The right choice for the right reasons
- You require fast service
- You need cost effective solutions
- You need reliable support for back-office applications
- You want experts to handle your IT needs, so you can handle your core business
Keeping Track with B-Line
Yesterday: A History of Solutions
Our corporate history is a telling one. When leading-edge companies were investing in Information Technology, B-Line was there, carefully building a solid reputation as a single source provider of IT solutions. Our goal was to apply our insight and expertise to solve our clients’ challenges as their IT needs grew.
Soon organizations as widespread and diverse as The Children’s Aid Society, Canada 3000 Airlines and Holt Renfrew Canada depended upon B-Line to manage their critical information – for community and social programs, travel and tourism, wholesaling and retailing, as well as various interconnections with governments and agencies. Over the years, through acquisitions and alliances, B-Line has expanded its capabilities to establish itself in the financial sector, and has ensured its growth as one of the most successful IT providers through solid, long term relationships.
Today: A Wealth of Experience
We have emerged as a leader in providing fast, effective, and flexible IT solutions. Serving over 12,000 workstations, with access to as many as 300 technical engineers. B-Line can ensure its service quality consistently exceeds its client expectations, even during the most mission-critical response situations.
We are committed to helping our clients succeed. As a full service provider, we are proud of the flexible network solutions we offer, including design, implementation and integration, remote network and help desk support, system maintenance, and logistics management. We also perform in specialized roles for our customers, providing ongoing assistance through programs such as our Value Added Reseller service (VAR). As a result, B-Line has grown significantly, broadening its services to accommodate the unique needs of corporations in a wide range of sectors, from brokerage to law, and from application development to market data distribution.
Tomorrow: A Future of Promise
By listening closely to our clients, and by striving to anticipate and resolve their challenges before they become obstacles – no matter how complex they may seem – we will remain positioned to excel in the rapid evolving environment of information access.
We have become experts at innovation, by constantly identifying emerging potential and exploring new opportunities. With the certain continuous expansion of international Internet activity, B-Line is well positioned for the era of instant information access. Advancing rapidly in utilizing IT applications in Canada, B-Line is poised to expand its technological and managerial expertise in markets the world over.
Working with partners to serve you better
B-Line has chosen to develop unique relationships with some of the leading organizations in the industry, providing strategic advantages for its valued customers. A prime example is B-Line’s flourishing, hard working business relationship with Reuters, partnering on specific projects and long term initiatives. Through a unique dual enterprise, B-Line has become interlaced within the financial sector across Canada, enriching its customers by virtue of its capacity to maintain over 10,000 terminals.
With the capability to grow with its partners, and the flexibility to seek new alliances, B-Line is uniquely positioned to capitalize on new opportunities. By choosing to work with B-Line, you’re choosing a partner that will help you grow your business for the better, as your total IT solutions provider.
IT is all about the company you keep
Forming a business relationship is not something to rush into. Despite a myriad of opportunities for consolidation and expansion, careful consideration needs to be given to the benefits for all parties. It must be a “win/win” situation for everyone, including customers and end users. That is why B-Line is so thorough in understanding client business. We want you to give us your consideration – to be your active partner in a mutually satisfying relationship – because we want to be there for you for the long run.